Order & Shipping Policy
All purchases of alcohol must be made by an adult who is at least 21 years of age, and all shipments must be signed for by an adult with a valid ID who is at least 21 years old, with no exceptions. In order to ensure the best delivery experience, we recommend sending your orders to your work address, or a building with door staff.
All wine is sold in California and title passes to you in California. We make no representation to the legal rights of anyone to ship or import wines into any state outside of California. As the buyer, you are solely responsible for shipment of alcoholic beverages. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your wine to you. All orders are subject to applicable state taxes.
Scale is unable to ship wine to the following states: Alaska, Alabama, Arkansas, Delaware, Kentucky, Michigan, Mississippi, New Jersey, Rhode Island, South Dakota, Texas, Utah and Washington D.C. If you reside in one of these states and would like to order wine, please contact Info@scalewine.com.
Wine orders submitted over the weekend will be processed and shipped out the following Monday or Tuesday, assuming the wine is in stock. If you place your order online, Scale will use the address you provide for shipping. Should a typo or incorrect information mean that we need to contact UPS to correct your shipping details, Scale reserves the right to charge your account any applicable address correction or rerouting fees.
Damaged in Shipment
If you receive your wine and it has been damaged during shipment, please email us at email@example.com within 3 days of receiving the shipment. Please include a description of the damages and pictures, if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
If extreme weather impacts the transit route of your shipment, we will hold your order until it is safe to ship. You will be alerted via email in the event this occurs.
Once a product(s) has been purchased by a customer and has transferred from Scale Wine Group to the recipient, after 7 days, the product(s) cannot be purchased back by Scale for the recipient does not hold a valid license for selling wine, thus, becomes the possession of that customer. Scale cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in your care.
To return your wine, please contact us at firstname.lastname@example.org.
The product will need to be received by Scale in unused and undamaged condition and in its original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, we will refund your original form of payment for the cost of the wine and sales tax, less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Orders will be billed directly to the customer’s credit card. We accept MasterCard, Visa, Discover and American Express
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (707) 555-7834 for return instructions.